1. Choose your device.

2. Select the preferred rental period and device specifications.

3. Add to cart.

4. Create an account and click proceed to order.

5. Finalise payment and delivery details.

6. Check your email to receive updates on your order status.

7. Receive the device at your doorstep!

Please note that Cinch’s subscriptions are available to you if you are:

• A Malaysia Citizen

• A Resident of Kuala Lumpur

We require customers to complete an identity verification and credit check process.

If you have any further questions, please do not hesitate to contact our customer support

We accept Debit, Visa, MasterCard or American Express card. We do not accept any prepaid cards.

We guarantee as good as new conditions for all our devices. If you feel the product you received does not meet that promise, send it back within three (3) days and we will provide you a new one free of charge.

Your rent is always paid monthly in advance. The first rental payment is made when your order request has been confirmed. All subsequent rental payments are made monthly from the date of the delivery of the product. You will only pay for the period you have the product.

Example based on a three month rental period:

• 15/02/2022 - placed order and order is confirmed. Your first payment is deducted on this day.

• 18/02/2022 - the device is delivered to you on. This sets your future payment dates.

Your subsequent payments are made on the 18th of each month afterwards:

• 18/3/2022 - second payment

• 18/4/2022 - third payment

We know you are excited and we want you to start using your product as soon as possible! As soon as your order is completed and approved, you should receive your order within 7-14 working days*.

If you have any queries regarding your order, please reach out via our WhatsApp at ‪+60 11‑2680 2668‬ or send us an email at support@cinch.my and we will assist you from there.

*Please note that that pre-orders will take a little longer, as they are subject to manufacturer shipment dates.

If you want to buy the product you are renting, all of the rental payments you have made so far will be credited towards your purchase.

There are two ways to buy:

1. The first option is to rent your device long enough until you can purchase it for SGD $1. As we credit your rental payments towards a potential purchase, once your rental payments reach the purchase threshold, we offer the option to buy the device for $1. When you reach the purchase threshold, we will send you an email to notify you.

2. The second option is to purchase your device during the last month of your rental term. We credit the rental payments you have made towards the final purchase price. This option will become accessible in your account settings during the last month of your term.

The purchase price in option 2 is transparently set at a 25% premium above recommended retail price. All of your previous rental payments will be credited towards the purchase price. If you have any queries regarding your order, please reach out via our WhatsApp at +60 11‑2680 2668‬ or send us an email at support@cinch.my and we will assist you from there.

Yes, you may buy your device after the first month's payment, however, this might be more expensive than buying it retail. Our subscriptions are designed to help you spread out the cost of the device, while retaining the flexibility to upgrade and the benefit of device protection.

If you are keen to purchase immediately, we recommend going to your local retailer.

The purchase price is transparently set at a 25% premium above recommended retail price. All of your previous rental payments will be credited towards the purchase price.

We do not recommend rescheduling of delivery as the delivery is by outsource delivery partners. However, should you require assistance on that, please do not hesitate to contact us via WhatsApp at +60 11‑2680 2668 or send us an email at support@cinch.my.

We only use your data to manage your relationship with Cinch and our services. We take data privacy extremely seriously. For full details on how we protect and manage your data, please refer to our Privacy Policy.

If you change your mind about an order you just placed, you can cancel and return your product (in good condition and in the original packaging) within 3 days of receiving the order.

If you want to end your subscription early or request to switch to another model, but after the 3-day return window, it will be considered as an early upgrade and it will be considered as an early termination/upgrade fee. You will have to pay an early termination fee of RM 830.

For all cancellation and early upgrade/termination issues, please tell our support team your reason for cancelling and we’ll let you know how to proceed.

Please reach out to our WhatsApp at +60 11‑2680 2668 or send us an email at support@cinch.my.